Return Policy

Refund & Return Policy – Sajrah

We want you to love your purchase from Sajrah. If something isn’t right, here’s how we can help.

1. Eligibility for Returns

You may request a return or replacement if:

  • You received the wrong product
  • Your product arrived damaged
  • The item is defective or misprinted

Returns are only accepted within 3 days of receiving your order.

2. Non-Returnable Items

For hygiene and custom production reasons, we do not accept returns for:

  • Change of mind
  • Incorrect size chosen by customer
  • Customized or personalized items
  • Items used, altered, or damaged by customer

3. Replacement Process

If your item is damaged or incorrect:

  1. Contact us within 3 days at WhatsApp +923067974600
  2. Send clear photos or video of the issue
  3. Our team will verify and approve the replacement

If approved, a replacement will be shipped at no extra cost.

4. Refunds

Refunds are issued only if:

  • The product is out of stock
  • We cannot fulfill your order
  • A replacement is not possible

Refunds will be processed back to the original payment method.

5. Late or Missing Refunds

Refunds may take 5–10 business days depending on bank or payment gateway processing time.

6. Contact for Returns

For returns and refunds, contact:
WhatsApp: +923067974600
Website: sajrah.com